Terms of service

Last updated: [03/2026]

Welcome to Elevation Wellness Co. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully.

Overview

This website is operated by Elevation Wellness Co. Throughout the site, the terms “we,” “us,” and “our” refer to Elevation Wellness Co.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.

Online Store Terms

By using this site, you confirm that you are at least the age of majority in your state or have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose.

Products & Availability

We offer a curated selection of premium wellness products, including saunas and cold plunge systems, sourced from trusted manufacturers.

All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.

We make every effort to display product details and images as accurately as possible. However, variations may occur depending on manufacturer updates or screen displays.

Pricing & Payments

All prices are listed in USD unless otherwise specified.

We reserve the right to modify pricing at any time without notice.

Payments must be completed at checkout. Orders will not be processed until payment is received.

Order Processing & Fulfillment

Orders are typically processed within 1-3 business days before being submitted to the manufacturer.

Because many of our products are made-to-order or shipped directly from our partners, additional production and shipping timelines may apply.

Once an order has been submitted to the manufacturer, it may no longer be eligible for cancellation.

Shipping & Delivery

Products are shipped via third-party freight carriers.

Delivery is typically made to an accessible location such as a driveway or curbside. Customers are responsible for ensuring the delivery location is suitable and accessible.

The freight carrier will generally contact you to schedule delivery.

Some products may require assistance, equipment, or professional installation upon arrival.

Returns & Refunds

We work with a curated selection of trusted wellness brands and manufacturers. Because of this, return and refund policies may vary depending on the product and brand.

We encourage all customers to review the specific return details listed on each product page prior to purchasing.

General Return Guidelines

Some items may be final sale and not eligible for return
Certain products may be subject to restocking fees
Return requests must typically be made within a limited timeframe after delivery
Products must be unused and in original packaging unless otherwise specified

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery so we can assist in resolving the issue promptly.

Order Cancellations

Orders may only be canceled within a limited window after purchase. Once processed or submitted to the manufacturer, cancellation may no longer be possible.

Refunds

Approved refunds will be issued in accordance with the manufacturer’s policy and may take several business days to process once confirmed.

Accuracy of Information

We strive to ensure all information on our website is accurate and up to date. However, we do not guarantee that all content is error-free, complete, or current at all times.

Third-Party Services

Certain products and services may be fulfilled by third-party manufacturers and partners. We are not responsible for delays, damages, or issues caused by third-party services, though we will assist in resolving any concerns.

Limitation of Liability

Elevation Wellness Co. shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our products or services.

Customers are responsible for proper installation, use, and safety precautions.